Our business depends upon keeping your clothing looking its best. Yet misinformation continually creeps into media reports. Here are the facts regarding the most frequent areas of misinformation.
FICTION – Dry cleaning wears out clothes. It’s better to clean infrequently.
FACT – Regular visits to our business keeps garments looking fresh and extends their useful life.
Spots and stains allowed to remain without treatment will gradually oxidize, set, and become permanent. We are trained and equipped to deal with stains, and if anyone can safely remove them, we can.
Also, putting clothes away without cleaning them almost guarantees some discoloration or oxidation of stains. Dry cleaning will remove perspiration and body oil. That’s a good thing because these two elements contribute to stains and fabric degradation – and will eventually produce a lingering odor if left untreated.
FICTION – Pricing discriminates against women.
FACT – Prices are based on our costs of doing business without regard to gender, race, color, religion, marital status, age, national origin, or sexual orientation, of the person who owns or wears the garment.
We strive to charge the same for all garments of a similar type. However, customer care associates are instructed to check closely for any detail that may require specific handling requirements and to charge for that item accordingly.
FICTION – All stains can be removed.
FACT – No they can’t.
Whether it’s a new garment or a treasured, well-worn garment, it’s no fun when there is a spill on clothing. We understand, and will always use our best efforts to make that accident go away. Sometimes it’s pretty easy – sometimes not.
Either way, we have the professional expertise to do the job. (Meet our stain removal specialist here). Successful stain removal depends largely on the nature of the stain, the type of fabric, and the colorfastness of the dye. Some fabrics and dyes simply will not withstand the use of cleaning or stain removal agents. Some stains, like ink and dried paint for example, can be impossible to remove.
FICTION – The damage is your fault because it was just fine when I brought it in.
FACT – We strive for error free operation, but mistakes can happen. When we’re wrong we will make it right.
Statistics from the International Textile Analysis Laboratory (ITAL) demonstrate that the overwhelming majority of problems are the result of improper care instructions or damage that is not readily visible caused by consumer use. We rely upon a determination from ITAL to resolve where responsibility should be placed if a question arises as to responsibility. We will always take responsibility for any problems we may have caused and take the appropriate measures to rectify the situation for our customers.
We’re happy to answer any questions you may have about how we clean your clothing, households and specialty items. We’re proud of the quality of our services and our attention to detail and we’ll always tell you the truth about professional dry cleaning.
– S.O.
