1. Introduction

Classic Cleaners (“Classic Cleaners,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Site”), use our mobile application (the “App”), visit one of our store locations, use our 24/7 self-service kiosks, or use our pickup and delivery, wash & fold, dry cleaning, alterations, bridal, household, specialty, or commercial services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

We may collect the following categories of information:

a. Information You Provide to Us

• Contact information, such as your name, mailing address, email address, and phone number.
• Account credentials, such as a username, password, or PIN used to log in to your online account or the App.
• Order and service information, such as garment care preferences (e.g., starch level, folding preferences), service history, and special instructions.
• Payment information, such as credit or debit card details, billing address, and information associated with our EZ Pay saved-payment feature (processed by our third-party payment processors as described below).
• Pickup and delivery information, such as your home or office address and delivery instructions.
• Communications you send us, such as messages submitted through our contact forms, customer service inquiries, reviews, or resume/employment submissions.
• Gift card and promotional information, such as gift card purchases, redemptions, and participation in referral or promotional programs.

b. Information Collected Automatically

• Device and usage information, such as IP address, browser type, operating system, pages viewed, and referring URLs when you use our Site or App.
• Location information, such as approximate location derived from your IP address or, with your permission, more precise location data from your mobile device (for example, to locate the nearest store, kiosk, or to support pickup and delivery scheduling).
• Cookies and similar tracking technologies, as described in our separate Cookie Policy.

c. Information from Kiosks and In-Store Visits

• Order check-in information provided at our 24/7 kiosks, including your assigned access code or PIN.
• Information provided in person at our store locations, including garment details and service preferences.

3. How We Use Information

We use the information we collect for purposes that include:

• Providing, operating, and maintaining our Services, including processing dry cleaning, laundry, alteration, repair, bridal, household, specialty, and commercial orders.
• Scheduling and fulfilling pickup and delivery routes.
• Processing payments and managing your account, including EZ Pay.
• Communicating with you about your orders, including pickup confirmations, ready-for-pickup notifications, and customer service matters.
• Sending promotional offers, newsletters, and marketing communications by email or text message, where you have opted in.
• Personalizing your experience, such as remembering your garment care preferences.
• Operating our website and mobile application, including troubleshooting and improving functionality.
• Administering gift card, referral, and promotional programs.
• Evaluating employment applications submitted through our careers page.
• Complying with legal obligations, preventing fraud, and protecting the safety and security of our customers, employees, and Services.

4. Cookies and Tracking Technologies

Our Site and App use cookies and similar technologies to operate effectively and to understand how visitors use our Services. Please see our separate Cookie Policy for details about the types of cookies we use and how you can manage your preferences.

5. Payment Processing

We use reputable third-party payment processors to handle payment card transactions, including for in-store purchases, gift cards, and our EZ Pay saved-payment feature. We do not store full payment card numbers on our own servers. Our payment processors maintain their own privacy and security practices, and we encourage you to review their policies.

6. SMS / Text Messaging Program

If you opt in to receive text messages from us (for example, pickup confirmation texts or promotional “Savings Made Simple” offers), you consent to receive automated and non-automated text messages at the mobile number you provide. Message and data rates may apply, and message frequency varies. You may opt out at any time by replying “STOP” to any message, and you may reply “HELP” for assistance. Your consent to receive text messages is not a condition of purchasing any goods or services.

7. Email Marketing

If you sign up for our email list or create an online account, we may send you promotional emails, seasonal offers, and Classic Cleaners news. You may unsubscribe at any time using the unsubscribe link included in each email or by contacting us directly.

8. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf, such as payment processing, route/delivery logistics, text and email messaging platforms, app hosting, and IT support.
• Our employees and route drivers, solely as needed to fulfill your order or delivery.
• Professional advisors, such as legal, accounting, or insurance providers, where necessary.
• Government authorities or other third parties, where required by law, legal process, or to protect the rights, property, or safety of Classic Cleaners, our customers, or others.
• A successor entity, in connection with a merger, acquisition, financing, or sale of business assets.

We require our service providers to protect personal information consistently with this Privacy Policy.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to maintain your account, provide ongoing services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

11. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Access, correct, or request deletion of personal information we hold about you.
• Opt out of marketing emails and text messages, as described above.
• Decline the use of non-essential cookies through your browser or device settings.

To exercise any of these rights, please contact us using the information at the end of this Policy. We will respond to verified requests within a reasonable time and in accordance with applicable law.

12. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Third-Party Links

Our Site and App may contain links to third-party websites or services, such as social media platforms, app stores, or review sites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised “Effective Date.” Your continued use of our Services after any changes indicates your acceptance of the updated Policy.

Contact Us

If you have any questions, requests, or concerns, please contact us:

Classic Cleaners

Corporate Headquarters

8071 Knue Road
Indianapolis, IN 46250

Office Hours: Monday–Friday: 8 AM – 4 PM

Phone: (317) 845-5244

Email: info@classiccleaners.com

Website: https://classiccleaners.com/